Volotea and Eurowings sales partnership signed

BARCELONA/COLOGNE, May 17th, 2023 – The sales partnership between Volotea, the Spanish airline connecting small and mid-sized European cities, and Eurowings, Lufthansa Group’s value carrier, has now been officially sealed. […]

Check-in

If you have purchased a seat, you can download or print your boarding pass as soon as your purchase is completed. Otherwise, you can download or print your boarding pass for free on our website or mobile app from 4 days and up to 2 and a half hours prior to your flight departure. 

Claims 

If your Volotea flight has been delayed by at least three hours on arrival, cancelled, or if you had an issue with your baggage or an overbooking, you can send […]

Payments and invoices 

There are several payment methods available to pay your bookings on our website and web agencies.   In case you would need to provide your accountants with a record of a […]

General conditions on GDS  

You can book Volotea tickets on GDS via Amadeus, Sabre and Galileo

Group conditions

Our group bookings give you the opportunity to reserve seats for a greater number of people (minimum 10) with more flexible conditions and a tailored price.

Group quote request

If you wish to request a quotation, please use our group management dashboard: https://corp.volotea.com/groups/login (you can use your Volotea agencies credentials) Here are the steps to follow: You will instantly […]

Group Name change & passenger list

One of the benefits of our group bookings is that you only need to provide the names of the passengers 5 days before the departure date.  

Baggage allowance 

Volotea offers the possibility to add more luggage to a reservation up to two and a half hours before your flight departs.   Bags can be added during the booking process, […]

Name change 

In case one or several of your passengers are unable to travel and you want to transfer their ticket to another person, you can change their names directly on your […]

Group check-in & Seating

There are two different ways of check-in and getting your group’s boarding passes

Group refunds & claims

You will only be able to get a refund for your group if the reservation was cancelled by the airline due to extraordinary circumstances or if a schedule change of +/- 3 hours was applied to your flight(s). In this situation, please contact our group department: Groups@volotea.com  

Group luggage policy

With our group bookings, you benefit from a special luggage policy that is summarised below: Hand luggage If any piece of hand luggage exceeds the maximum measurements provided or if […]

Group payments

Once you have accepted your group offer, you will be request to pay within a few days a deposit of 30% of your reservation (or its full amount if the departure date is in less than 4 weeks). The remaining 70% must be paid 28 days before the first flight.

Group cancellation policy & refund 

It is possible to reduce a group up to 10% of the total reserved seats for free, at the latest 6 weeks before departure. Beyond this period and this percentage, any cancelled seat is due in full.