GDS Fares

FARE FAMILIES, fare structure in GDS.

Our Fare Families thought to better fit our passengers’ travel preferences. Travel agents can now offer the sell-up option that is more suitable for each passenger.

The three available fares are the following: BASIC, GO, FULL

BASIC: Designed for passengers who prefer to travel with only the essentials and no additional charges, enjoy a comfortable seat and travel with your personal items under the seat (40x30x20cm).

GO: allows passengers to travel with ease by bringing your carry-on bag on board enjoying the perks of Priority Boarding.

FULL: Designed for passengers looking for our most complete experience. With Full, the customer will have flexibility in changes of departure date, reimbursement in case of booking with class S *, Priority Boarding, hand luggage in cabin and also a checked baggage of up to 25 kg.

*the segment must be cancelled at least 3 hours before departure.

The table below shows the services included in each Fare Families:

Please note that additional services included in the fare, will not be displayed via the ‘Manage my booking’ website until the ticket will be issued.

Combinability:

❖ Fare Families can be combined within the same PNR.

❖ Fare bases may only be combined for different departure dates or different flight segments. For example, a passenger may book a GO fare for the outbound flight and a FULL fare for the return flight.

❖ Passengers travelling on the same flight segment and on the same departure date within the same PNR must be booked under the same fare basis. To select different products for passengers, they must be booked under separate PNRs.

The following examples show how are displayed in Amadeus:

Booking procedures Amadeus
Find enclosed a sample of the most common transactions related to Fare Families:

Voluntary Changes:

Date changes are permitted only before departure.
Changes must be made in the same or a higher RBD RBD (Reservation Booking Designator ) or to a higher one.
BASIC fares are subject to the applicable change fee and any fare difference and/or taxes. Charges apply per passenger and per flight segment. (Change fee of EUR 50 applies for each reissue or revalidation.)
GO and FULL fares are not subject to a change fee; only the applicable fare
difference and/or taxes must be paid.
If the new fare is higher, the travel agency must collect the difference. If the new fare is lower, the difference is non-refundable.
Changes are not permitted after flight departure.
Name changes are not permitted.

Voluntary Refunds:

Refunds are only permitted for bookings made under the FULL fare in RBD K or higher (K, L, M, N, O, P, Q, R, S), provided that the flight segment is cancelled at least 3 hours prior to departure.

Refund requests must be submitted before departure through **BSP**.
Refunds are not permitted in case of **no-show**.

Involuntary Changes

In the event of schedule changes, the travel agency must manage the new booking (rebooking) and ticket reissue within 7 days of notification, in accordance with standard procedures.

Services Included

The following table shows the additional services included in each Fare Family and the corresponding combined fares.

The following table indicates the SSRs (Special Service Requests) assigned by default to each Fare Family.