{"id":20996,"date":"2023-05-29T12:16:24","date_gmt":"2023-05-29T10:16:24","guid":{"rendered":"https:\/\/partners.volotea.com\/?post_type=grupos&#038;p=20996"},"modified":"2023-06-27T16:21:17","modified_gmt":"2023-06-27T14:21:17","slug":"demandes-de-remboursement-et-reclamations","status":"publish","type":"grupos","link":"https:\/\/partners.volotea.com\/fr\/groupes\/demandes-de-remboursement-et-reclamations\/","title":{"rendered":"Demandes de remboursement et r\u00e9clamations\u00a0\u00a0"},"content":{"rendered":"\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Remboursement&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous souhaitez annuler quelques passagers du groupe, veuillez consulter <a rel=\"noreferrer noopener\" href=\"https:\/\/partners.volotea.com\/fr\/groupes\/modifier-le-nombre-de-participants-de-mon-groupe\/\" target=\"_blank\">cet article<\/a> relatif \u00e0 la modification de la taille d&rsquo;un groupe.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas d&rsquo;annulation de l&rsquo;ensemble du groupe, le montant d\u00e9j\u00e0 pay\u00e9 sera conserv\u00e9, sans possibilit\u00e9 de remboursement ou de report sur d&rsquo;autres demandes en cours ou \u00e0 venir.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous ne pourrez obtenir un remboursement pour votre groupe que si la r\u00e9servation a \u00e9t\u00e9 annul\u00e9e par la compagnie a\u00e9rienne en raison de circonstances extraordinaires ou si un changement d&rsquo;horaire de +\/- 3 heures a \u00e9t\u00e9 appliqu\u00e9 \u00e0 votre\/vos vol(s). Dans ce cas, veuillez contacter notre service des groupes : Groupes@volotea.com&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Remboursement des taxes&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si un ou plusieurs de vos participants n&rsquo;ont pas pris l&rsquo;avion, vous pouvez demander le remboursement des taxes sur leurs billets. Pour ce faire, vous devez \u00e9crire \u00e0 Agences@volotea.com&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Veuillez noter que les taxes remboursables n&rsquo;incluent pas la surcharge carburant et la TVA et que des frais administratifs suppl\u00e9mentaires de 5\u20ac sont appliqu\u00e9s, comme d\u00e9taill\u00e9 dans nos conditions de transport au chapitre 4.4.&nbsp;<\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>R\u00e9clamation&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous souhaitez faire une r\u00e9clamation pour votre groupe, nous vous invitons \u00e0 d\u00e9poser une plainte en cliquant sur le lien suivant :&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/www.volotea.com\/en\/complaints\/\" rel=\"nofollow\">https:\/\/www.volotea.com\/en\/complaints\/<\/a>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Notre service r\u00e9clamation est le seul \u00e0 pouvoir g\u00e9rer votre demande, il n&rsquo;est donc pas n\u00e9cessaire de contacter notre service groupe \u00e0 ce sujet.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vous ne pourrez obtenir un remboursement pour votre groupe que si la r\u00e9servation a \u00e9t\u00e9 annul\u00e9e par la compagnie a\u00e9rienne en raison de circonstances extraordinaires ou si un changement d&rsquo;horaire de +\/- 3 heures a \u00e9t\u00e9 appliqu\u00e9 \u00e0 votre\/vos vol(s). Dans ce cas, veuillez contacter notre service des groupes : Groupes@volotea.com\u00a0\u00a0\u00a0<\/p>\n","protected":false},"author":39,"featured_media":21261,"template":"","tags_groups":[3454,3452,3455],"class_list":["post-20996","grupos","type-grupos","status-publish","has-post-thumbnail","hentry","tags_groups-demande","tags_groups-offres","tags_groups-reduire-le-groupe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Demandes de remboursement et r\u00e9clamations\u00a0\u00a0 | VOLOTEA PARTNERS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/partners.volotea.com\/fr\/groupes\/demandes-de-remboursement-et-reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Demandes de remboursement et r\u00e9clamations\u00a0\u00a0 | VOLOTEA PARTNERS\" \/>\n<meta property=\"og:description\" content=\"Vous ne pourrez obtenir un remboursement pour votre groupe que si la r\u00e9servation a \u00e9t\u00e9 annul\u00e9e par la compagnie a\u00e9rienne en raison de circonstances extraordinaires ou si un changement d&#039;horaire de +\/- 3 heures a \u00e9t\u00e9 appliqu\u00e9 \u00e0 votre\/vos vol(s). 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