{"id":21194,"date":"2023-05-25T16:06:05","date_gmt":"2023-05-25T14:06:05","guid":{"rendered":"https:\/\/partners.volotea.com\/?post_type=agencias&#038;p=21194"},"modified":"2023-06-27T16:01:38","modified_gmt":"2023-06-27T14:01:38","slug":"reclamations","status":"publish","type":"agencias","link":"https:\/\/partners.volotea.com\/fr\/agences\/reclamations\/","title":{"rendered":"R\u00e9clamations\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Si votre vol Volotea a \u00e9t\u00e9 <strong>retard\u00e9 d&rsquo;au moins trois heures<\/strong> \u00e0 l&rsquo;arriv\u00e9e, <strong>annul\u00e9<\/strong>, ou si vous avez eu un <strong>probl\u00e8me avec vos bagages<\/strong> ou avez subi un <strong>overbooking<\/strong>, vous pouvez nous envoyer une r\u00e9clamation via notre formulaire en ligne. En fonction du type de r\u00e9clamation, nous vous indiquerons la marche \u00e0 suivre et les documents \u00e0 fournir.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Veuillez noter que vous ne pouvez introduire une r\u00e9clamation que pour les motifs suivants : retard, annulation, bagages perdus, bagages endommag\u00e9s et surr\u00e9servation. Les annulations de vol li\u00e9es \u00e0 des circonstances extraordinaires dispensent les compagnies a\u00e9riennes de verser une indemnisation.&nbsp;<\/em>&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Formulaire en ligne<\/strong><strong>&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous vous invitons \u00e0 soumettre vos r\u00e9clamations via les liens suivants, en fonction du type de probl\u00e8me rencontr\u00e9:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.volotea.com\/en\/contact\/complaints-delay\/\" target=\"_blank\">Retard<\/a>&nbsp;&nbsp;<\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.volotea.com\/en\/contact\/complaints-cancellation\/\" target=\"_blank\">Annulation<\/a>&nbsp;&nbsp;<\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.volotea.com\/en\/contact\/complaints-lostbaggage\" target=\"_blank\">Bagages perdus<\/a>&nbsp;&nbsp;<\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.volotea.com\/en\/contact\/complaints-damagedbaggage\" target=\"_blank\">Bagages endommag\u00e9s<\/a>&nbsp;&nbsp;<\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.volotea.com\/en\/complaints\" target=\"_blank\">Autres types de r\u00e9clamations<\/a>&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez d\u00e9j\u00e0 envoy\u00e9 une demande d&rsquo;indemnisation et qu&rsquo;un num\u00e9ro de r\u00e9f\u00e9rence vous a \u00e9t\u00e9 attribu\u00e9, nous vous demandons de ne pas faire d&rsquo;autre r\u00e9clamation.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez toutefois nous contacter pour obtenir plus d\u2019informations sur votre demande. Pour ce faire, veuillez communiquer votre num\u00e9ro de dossier \u00e0 notre centre d&rsquo;agences (Agences@volotea.com), qui vous informera de l&rsquo;\u00e9tat d&rsquo;avancement de votre dossier.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si votre vol Volotea a \u00e9t\u00e9 retard\u00e9 d&rsquo;au moins trois heures \u00e0 l&rsquo;arriv\u00e9e, annul\u00e9, ou si vous avez eu un probl\u00e8me avec vos bagages ou avez subi un overbooking, vous [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":21261,"template":"","tags_agencies":[3418,3411,3415,3416,3423,3424,3521],"class_list":["post-21194","agencias","type-agencias","status-publish","has-post-thumbnail","hentry","tags_agencies-bagages","tags_agencies-centre-dappel","tags_agencies-contact-fr","tags_agencies-destination-fr","tags_agencies-enregistrement","tags_agencies-itineraire","tags_agencies-paiement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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